FAQ

We are grateful for your participation in our walk program. Below you will find the answers to the questions we commonly receive.  If you do not see the answer to your question, please email us at events@lustgarten.org.

Classy is the world’s fastest growing fundraising platform for nonprofits and is a company that cares about our mission. They help us help you fundraise. We work with the experts at Classy to provide online support for our walks and events. Through the website, you can register for an event, collect donations from family and friends and more.

Yes! Classy uses the best technology available to ensure that your transaction data is protected with the utmost rigor and security. Classy is Payment Card Industry, Data Security Standard (PCI DSS) Level 1 Compliant. This means their systems have been evaluated by independent auditors and passed their highest security protocols set by PCI DSS. PCI DSS is a widely accepted set of standards published by major credit card providers to ensure service providers maintain a secure environment for customer information. Level 1 is the highest certification offered.

Walks are fundraising events and the fundraising starts with you. We require a registration fee to ensure that we are raising critical funds for research through the walk program. But that is just the beginning. The goal is to raise money above and beyond the registration fee. In fact, the average walker raises about $300. Your personal donation (the registration fee) demonstrates your commitment to the cause and will inspire others to give. And remember, the Lustgarten Foundation is the only pancreatic cancer organization where 100 percent of the money raised goes directly to research.

Our walk registration fees vary slightly by location, but on average, the fee is $50. Please refer to your walk page for the exact registration fee. If you register on the day of the walk/run, the registration fee is typically $5 to $10.00 more. This fee can be covered by your personal donation, donations from friends and family or any combination. The registration fee is not due until the day of the walk/run. You do not have to pay your fee when you register.

Children under 15 do not have to register for a walk/run unless they would like a t-shirt. The cost of a t-shirt for a child is $15.00. Children 16 and older should register and are required to meet the required registration fee. All children under age 18 are required to have a guardian and the guardian must sign a participation waiver on their behalf.

Online: If you register online, you can pay your Registration Fee at the same time or you can go to your page at a later date and make your donation.

By Mail: Make your check payable to and send to:

Lustgarten Foundation
415 Crossways Park Drive Suite D Woodbury, NY 11797

Please include your name and the name of the walk/run you are participating in.

By Telephone: Call 1-866-789-1000 to pay over the phone by credit card.

Thanks to separate funding that covers administrative expenses, 100% of every dollar donated goes directly to pancreatic cancer research.

Lustgarten Foundation

The Lustgarten Foundation receives thousands of individual donations year-round from walk/run events taking place across the country. Our staff works diligently to process and post these donations to individual fundraising pages; however, your patience is greatly appreciated. Donations received on the day-of an event require 6-8 weeks to be reflected on personal fundraising pages. Mailing your donations in batches as you collect them can help speed the process.

Our federal tax ID number is 31-1611837.

Yes. On the website homepage, friends and family can locate a participant by clicking on the “Donate” button and putting in the name of the participant, where they will be directed to the participant’s personalized page. We encourage you to make the page your own.

You must type in the first name or last name of the participant exactly how it is spelled, as well as for locating a team. It is not case sensitive. If you have a problem locating a participant or team whom you are sure has registered, please contact us at events@lustgarten.org or call 1-866-789-1000.

Yes. Donors have an option of remaining anonymous during their contribution process.

Go to the homepage for the designated walk and go to volunteer information. Click on “Register Now” and follow the prompts. You will receive notification prior to the walk as to where to report on the morning of the walk.

We truly appreciate your wanting to spread the word about the walk. If you would like posters sent to you, reach out to Lisa Crowley at lcrowley@lustgarten.org or call 516-737-1561.

Go to the “Register” button where you’ll see three options that you can choose from – register as an individual, join a team or create a team.  Follow the prompts and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive an order confirmation e-mail receipt which will let you create your password.  Your user name is always your email address.

Once you’re logged in, you’ll click “manage” on the top right corner. This will enable you to edit your team or personal page, add photos, personalize text, send out emails, (there are three email templates: ask for donations, thank you for your donation and recruit new teammates) change your goal, add a vanity URL, and thank your donors online.

Your email address is your user name. Your password is case sensitive. If you can’t remember your password, login to your page & click “forgot password” and you will receive an email. If you still have problems, please email us at events@lustgarten.org or call 1-866-789-1000.

Go to your page and you will see your donors listed.

Yes. You can use your same credentials. Please remember that your email address is your user name.

To email your supporters, log in to your page using your user name (email address) and password. Click on the “emails” tab. You’ll have the option of selecting different templates – “ask for donations,” “thank you for donating,” and if you’re the captain of a team, you’ll have the added option of “recruit new teammates.” Click on the desired template and then click “copy message.” You’ll be able to send out the emails directly from your personal computer.

When viewing your fundraising page from a mobile device, the share arrow gives you the option to share your page via text. From your fundraising page, click the share arrow just to the right of your name. The text option only displays on mobile devices that are able to text. Therefore, the text option will not display when sharing the page from your computer.

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